About Us...

CARING FOR PEOPLE SINCE 1996...

AirMed and GroundMed are recognised as one of Australia’s leading aeromedical and patient transport providers, delivering integrated air and ground services across the country. From our origins, the organisation has evolved into a highly capable healthcare logistics provider built on safety, reliability and a strong culture of care.

Our early operations focused on connecting regional communities across regional NSW. Over time, the growing need for reliable access to healthcare has driven a transition into specialised patient transport. This led to the establishment of AirMed and GroundMed as dedicated aeromedical and ground transport services.

With origins dating back to 1996, AirMed introduced a coordinated bed-to-bed patient transport model, integrating air and ground transport into a seamless service. GroundMed complements this approach, ensuring continuity of care from patient collection through to final destination.

Today, AirMed and GroundMed operates one of Australia’s largest integrated aeromedical and patient transport networks, supported by a fleet of aircraft, ground vehicles and operational bases. AirMed is a major partner to NSW Health, playing a key role in the non-emergency patient transport sector and supporting efficient, patient-centred care across the state.

At the heart of the organisation is a skilled and dedicated team of pilots, nurses, transport officers and operational staff, committed to delivering safe, professional and compassionate care.

AirMed and GroundMed continue to connect people with the care they need - wherever they are.

Our Vision

Our vision is to be one of Australia’s most reliable, trusted and safest aviation operators. We are committed to delivering national reach and operational capability that connects communities, supports the health industry and serves our clients with confidence.

Driven by a highly professional team, we strive to set the benchmark for safety, performance and service through disciplined operations, strong leadership and a culture of accountability.

Our Mission

To provide a safe and well-resourced network capable of delivering safe and reliable patient transport services throughout Australia.

Provide exceptional service and value for our customers and stakeholders. We aim to achieve this by consistent customer experience underpinned by our network, resources, facilities and presentation.

Our Values

Safety first, always
Respect for our clients, suppliers and colleagues
Accountability for our actions
Innovation to drive improvements and new ways of doing things
Inclusiveness to deliver exceptional teamwork

Our Passion

Our passion for aviation and our clients runs deeper than just our operations - it drives everything we do.

Our people are at the heart of our passion. From flight crews to engineers and support teams, we share a commitment to excellence, safety and doing the job right. It’s this collective dedication that keeps us moving forward and striving to be better, every day.

Approvals, Safety & Policies

As a CASA approved air transport operator, there are a number of critical components in place to ensure compliance and enhance safety, including:

A CASA approved Safety Management System (SMS)
A CASA approved Safety and Quality Manager
A Head of Aircraft Airworthiness and Maintenance Control who ensures all aircraft maintenance is conducted on time and to the highest standards
Aircraft maintenance is conducted through our in-house CASA Approved Maintenance Organisation (AMO) with maintenance facilities in Sydney, Dubbo and Cairns
CASA approved management team including our CEO, Head of Flying Operations, Chief Engineer, Safety Manager, Quality Manager and Head of Aircraft Airworthiness and Maintenance Control
Aircrew are trained under our CASA approved Part 141 Training and Checking Organisation

AirMed is regularly audited by CASA, our clients (including NSW Health), and internally by our Quality Manager. AirMed is also ISO approved which is the subject of an annual external audit.